Your privacy matters at PakSupar. This policy explains in plain language exactly what personal data we collect, why we collect it, how we store it securely, who we share it with — and what your rights are as a Pakistani player on our platform.
This Privacy Policy ("Policy") is published by PakSupar ("PakSupar", "we", "us", "our") and applies to all personal data collected through the PakSupar website at paksupar.com and all associated services including, but not limited to, sports betting, live casino, jackpot slots, poker, card games and customer support interactions.
PakSupar is committed to handling your personal data responsibly, transparently and securely. This Policy is written in plain language because we want every Pakistani player using PakSupar to genuinely understand what happens with their information — not just to tick a regulatory checkbox. If legal language in privacy notices has frustrated you on other platforms, this is a deliberate effort to do better.
By creating an account on PakSupar, making a deposit or accessing any part of the platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside PakSupar's Terms and Conditions and Responsible Gaming Policy.
Plain summary: This Policy explains what personal data PakSupar holds about you, why we hold it and what we do with it. If anything here is unclear, our support team is available 24/7 in English and Urdu at support@paksupar.com.
PakSupar collects only the personal data that is genuinely necessary to operate your account, process transactions, comply with legal obligations and improve the platform. We do not collect data for the sake of it. Below is a complete breakdown of the categories of personal data we hold:
| Data Category | Specific Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, copy of identity document or passport | Account registration and KYC verification |
| Contact Data | Mobile phone number, email address | Account registration and ongoing communications |
| Financial Data | Easypaisa/JazzCash/NayaPay account numbers, bank account details (IBFT), card details (processed via secure payment gateway — not stored on PakSupar servers) | Deposits, withdrawals and KYC payment method verification |
| Transaction Data | Deposit history, withdrawal history, bet history, game sessions, bonus claims and wagering records — all denominated in PKR | Automatically generated by platform activity |
| Technical Data | IP address, device type, operating system, browser type, screen resolution, session timestamps | Automatically collected on each platform visit |
| Usage Data | Pages visited on PakSupar, games opened, time spent per session, navigation patterns | Automatically collected via analytics tools |
| Communications Data | Records of support interactions, live chat transcripts, email correspondence | When you contact PakSupar support |
| Marketing Preferences | Whether you have opted into or out of promotional communications from PakSupar | Account registration and preference updates |
PakSupar does not collect special category data (such as health information, religious beliefs or political opinions) unless specifically required by regulatory obligations related to responsible gaming assessments — and only with your explicit prior consent in such cases.
PakSupar collects personal data through the following channels:
When you access the PakSupar platform, our systems automatically collect certain technical and usage data through cookies, server logs and analytics tools. This includes your device's IP address, the type of browser and device you are using, which pages you visit within PakSupar, and how long you spend on each section. This data is used to maintain platform security, detect fraudulent activity and improve the user experience — not to build personal profiles for advertising purposes.
PakSupar may receive limited data about you from third parties in specific circumstances — for example, from payment processors confirming the ownership of a mobile wallet account you have submitted for verification, or from fraud detection services flagging a device or IP address as high-risk. PakSupar does not purchase data lists from third parties for marketing purposes.
PakSupar uses your personal data for clearly defined purposes only. We do not use your data for purposes beyond those listed here without obtaining your prior consent. The specific purposes for which we process your data are:
PakSupar does not use your personal data to make automated decisions that significantly affect you without human review. Account risk assessments are reviewed by our team before any action is taken on an account.
PakSupar processes your personal data on the following legal grounds depending on the specific purpose:
PakSupar retains personal data for as long as is necessary for the purposes for which it was collected, taking into account legal retention requirements. The table below outlines the principal retention periods applied by PakSupar:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC Documents | 5 years after account closure | AML and regulatory compliance requirements |
| Transaction Records | 5 years after account closure | Financial records, dispute resolution and legal compliance |
| Betting & Gaming History | 3 years after account closure | Responsible gaming assessments and dispute resolution |
| Support Communications | 2 years after last interaction | Quality assurance and dispute resolution |
| Technical & Usage Data | 13 months from collection | Platform improvement and fraud analysis |
| Marketing Preferences | Until withdrawn or account closed | Consent management |
When data is no longer required and the applicable retention period has expired, PakSupar securely deletes or anonymises it so it can no longer be associated with your identity. Anonymised, aggregated data may be retained indefinitely for statistical platform analysis.
PakSupar takes the security of your personal data seriously and has implemented multiple layers of protection to prevent unauthorised access, accidental loss or disclosure:
Despite these measures, no system connected to the internet can be guaranteed to be completely secure. In the unlikely event of a data breach that affects your personal data, PakSupar will notify affected players promptly and take all reasonable steps to contain and remediate the breach.
PakSupar uses cookies and similar technologies on its website. A cookie is a small text file placed on your device that helps the platform recognise your browser on return visits and provide a consistent experience. PakSupar uses the following categories of cookies:
These cookies are essential for the PakSupar platform to function and cannot be disabled. They include session cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery and cookies that remember your language and currency preferences. Without these cookies, PakSupar cannot operate correctly.
These cookies collect anonymised information about how players use PakSupar — which pages are visited most, where navigation issues occur and how players move between sections of the platform. This data is aggregated and used to improve the platform's layout, speed and content. No individual player is identifiable from this data.
These cookies remember choices you make — such as your preferred deposit method or game lobby filter settings — so you do not have to re-enter them each visit. They improve your PakSupar experience without tracking you across other websites.
You can manage your cookie preferences at any time through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies and be notified when new cookies are set. Please note that disabling cookies beyond strictly necessary cookies may affect the functionality of your PakSupar session.
As a PakSupar player, you have the following rights in relation to your personal data. You can exercise any of these rights at any time by contacting our support team:
You can request a copy of all personal data that PakSupar holds about you. We will provide this within 30 days of a valid request, at no charge for the first request per 12-month period.
If any personal data PakSupar holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most personal details directly from your account settings.
You can request that PakSupar delete your personal data in certain circumstances. Note that mandatory legal retention periods (KYC, transaction records) mean not all data can be deleted immediately upon request.
You can ask PakSupar to stop processing your data for certain purposes while a query or complaint is resolved — for example, if you have contested the accuracy of the data we hold.
You can request your personal data in a structured, machine-readable format so that it can be transferred to another service if you choose. PakSupar will provide this as a downloadable export.
You can object to PakSupar processing your data for marketing communications at any time. You can also object to processing based on legitimate interests where you have grounds relating to your specific situation.
To exercise any of these rights, contact PakSupar's support team via live chat or email at support@paksupar.com. We will acknowledge your request within 5 business days and complete it within 30 calendar days. If a request is particularly complex, we may extend this by a further 30 days — we will notify you if this is the case.
PakSupar is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process includes an age declaration and we operate identity verification procedures to detect and prevent underage access to the platform.
If PakSupar becomes aware that it has collected personal data from a person under 18 — whether through a failed age verification, a parental report or any other means — we will immediately close the associated account, delete the minor's data as far as legally permissible and return any real-money funds deposited to the payment method from which they came.
If you are a parent or guardian and have reason to believe your child may have accessed or registered on PakSupar, please contact our support team immediately at support@paksupar.com. We take such reports seriously and will act without delay.
PakSupar's Responsible Gaming section contains guidance on parental controls and how to restrict access to gambling websites for minors in your household.
PakSupar reviews this Privacy Policy regularly and may update it from time to time to reflect changes in the platform, our data processing practices or applicable legal requirements. When material changes are made to this Policy, PakSupar will notify active account holders via email or in-platform notification at least 7 days before the updated Policy takes effect, except where immediate changes are required to address urgent security matters or to comply with a legal obligation that takes immediate effect.
The current version of this Privacy Policy will always be accessible on the PakSupar website at paksupar.com/privacy-policy. The "Last Updated" date at the top of this page will be updated whenever the Policy is revised. Your continued use of PakSupar after the effective date of any update constitutes your acceptance of the revised Policy.
We encourage you to review this Policy periodically, particularly if you are a regular PakSupar player, to stay informed about how your data is being handled.
PakSupar's support team handles all data-related queries — including requests to exercise your data rights, questions about this Privacy Policy and concerns about how your information has been handled. You can reach us through the following channels:
If you submit a formal data rights request to PakSupar, please include your full name as registered on your account and your registered mobile number so we can verify your identity before processing the request. This is to protect your security — we cannot process data rights requests without verifying that the request is coming from the account holder.
This Privacy Policy was last reviewed and updated on 1 June 2025. It supersedes all previous versions of PakSupar's Privacy Policy.
Privacy policies can be dense reading. Here is a plain-language translation of what PakSupar's data commitments look like in your day-to-day experience on the platform.
The mobile number you register with on PakSupar is used only to operate your account and send transactional messages. It is never shared with third-party marketers. If you receive unsolicited messages claiming to be from PakSupar on a number you have not registered, please report it to our support team immediately.
Payment account numbers submitted to PakSupar for deposits and withdrawals are stored with encryption and accessed only for the purpose of processing your transactions. PakSupar does not store full card numbers — card payments are handled by a PCI-DSS compliant payment gateway that never passes the raw card data to PakSupar's servers.
When you contact PakSupar's support team, your conversation is stored securely and used only for the purpose of resolving your query and maintaining quality standards. Your support history is never shared with other players or with third parties outside of our contracted service providers. You can request a copy of your support history at any time.
Your bet history, game sessions and PKR transaction records on PakSupar are yours. We retain them for legal compliance and dispute resolution purposes — but you can view your complete history in your account at any time, and you can request a full data export. We do not share individual betting profiles with third parties for commercial purposes.
PakSupar will only send you promotional emails or SMS messages about bonuses and new features if you have opted in to receive them. You can withdraw this consent at any time — through your account settings or by contacting support. Withdrawing marketing consent does not affect your ability to use PakSupar normally.
Your CNIC number and document image submitted for KYC verification is one of the most sensitive pieces of data PakSupar holds. It is stored encrypted, accessed only by verification staff under strict protocols, and retained only for as long as required by law. It is never used for any purpose other than verifying your identity on PakSupar.
You now know exactly how PakSupar handles your personal data. We collect only what we need, protect it properly and never sell it. If you are ready to create an account or sign in, registration takes under two minutes with your Pakistani mobile number.
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